Single source of truth for sales and operations with real-time dashboards
How Big Erics turned fragmented systems into a connected platform
How Big Erics turned fragmented systems into a connected platform
“Thanks to Hariat's support, we are now more agile, secure, and truly data-driven than ever before.”
— Jaya Chitra Sriram, Director of Finance, Big Erics
Single source of truth for sales and operations with real-time dashboardsUnified B2B and B2C experience across web, mobile, and in-storeAutomation that cuts manual work on orders, inventory, and reportingAI-powered insights so leaders act on data, not guesswork
Challenge
Growth was hitting ceilings: on-prem infrastructure couldn't scale, and disconnected systems — Shopify, SAP, spreadsheets, multiple vendors — created data silos and manual work. Leadership lacked a single view of the business.
Solution
Hariat embedded as their product and engineering partner, prioritizing by impact and shipping in small releases. We built a connected platform — cloud, data, e-commerce, mobile, automation, and AI — so they could scale without stitching together point solutions.
Results
Unified B2B and B2C experience across web, mobile, and in-store
Automation that cuts manual work on orders, inventory, and reporting
AI-powered insights so leaders act on data, not guesswork
Building the platform
We started with the foundation: Azure migration and Power BI gave them a scalable backbone and one place to see the business. From there we layered e-commerce and mobile (Shopify modernization, dedicated app, gift cards, dropshipping), automated order updates and inventory sync, and introduced Ask Hari — an AI copilot that lets anyone ask business questions in plain language. Call center consolidation and digital shelf tags round out a platform that grows with them.
Where they gained value
The Problem
On-prem servers limited scale and visibility; reporting lived in scattered spreadsheets.
What We Did
Azure migration and Power BI dashboards gave them a scalable backbone and a single source of truth for sales and operations.
Business Impact
New workloads and locations without hardware bottlenecks
Leadership sees trends and KPIs at a glance
IT focused on growth, not maintenance
The Problem
One-size-fits-all storefront and no mobile path created friction for B2B and repeat buyers.
What We Did
Modernized Shopify with tailored B2B/B2C experiences, launched a mobile app with account pricing and order tracking, and added gift cards and dropshipping so the catalog can grow without extra warehousing.
Business Impact
Faster ordering and consistent experience across web, mobile, and store
Broader catalog and better conversion with less manual ops
Gift cards and inventory that stay in sync everywhere
The Problem
Customers chased order status by phone and email; inventory and shelf labels relied on spreadsheets and manual updates.
What We Did
Automated SMS order updates (pickup and shipping), real-time dropship and inventory sync, and digital shelf tags that update from SAP — so staff spend time on customers, not repetitive tasks.
Business Impact
Fewer “where’s my order?” calls; context-aware updates (tracking, store directions)
Accurate inventory and procurement alerts without spreadsheet chaos
In-store pricing and labels that stay correct without manual rework
The Problem
Getting answers required jumping between systems and waiting on manual analysis; non-technical staff faced a high bar to use data.
What We Did
Ask Hari — a natural-language AI copilot connected to their data — lets anyone ask business questions and get answers without training, credentials, or technical tools.
Business Impact
Faster, clearer decisions grounded in their own data
Forward-looking signals for planning, not just hindsight
One place to ask instead of many systems to learn
Before and after
The shift from point solutions to a connected platform shows up across the business:
| Area | Before | After |
|---|---|---|
| Infrastructure & data | On-prem, scattered spreadsheets | Azure cloud, Power BI, single source of truth |
| E-commerce & orders | Generic storefront, manual updates | B2B/B2C + mobile, automated SMS, gift cards, dropshipping |
| Operations | Manual inventory, printed shelf labels | Real-time sync, digital shelf tags |
| Decision-making | Backward-looking, multi-system access | AI copilot, natural language, one place to ask |
| Communications | Multiple telephony vendors, outages | Unified Microsoft Teams platform |
Why this matters for you
Big Erics shows what’s possible when technology is a platform, not a pile of tools:
- Start with foundation — cloud and data — then layer e-commerce, automation, and AI so each piece compounds.
- Ship in weeks, not years. Prioritize by impact and deliver in small releases so the business sees value fast.
- Reduce manual work everywhere. Automation and a single source of truth free people to focus on customers and growth.
Ready to build your platform?
Whether you’re on legacy systems, scaling e-commerce, or want to put data and AI to work — we embed as your product and engineering team so you can move fast without a dozen vendors.
Ready to build your platform?
Whether you're on legacy systems, scaling e-commerce, or want to put data and AI to work — we embed as your product and engineering team.
Get in touch