Automated SMS Order Updates

Customers want answers fast: “Is my order ready?” “Where is it?” We delivered an automated SMS notification system that triggers the moment an order status changes—so buyers get timely updates for pickup and shipping without staff having to manually call or email.

The messages are context-aware: pickup updates include a direct maps link to the nearest store, while shipped orders include the carrier and tracking details. The result is a smoother post‑purchase experience that reduces avoidable “where’s my order?” inquiries and keeps service teams focused on higher-value work.

• Hands-off order updates that reduce routine calls and emails

• Pickup texts include store directions; shipping texts include tracking details

• Supports full/partial pickup and full/partial delivery scenarios

• Integrates cleanly with existing SAP and e‑commerce workflows